The writer of “What Is The Definition of Customer Service” Jack Speer a Bizwatch Publisher, explains in this article various ways that most if not all companies that provide Steel Buildings should strive for a certain level of customer satisfaction.
In this article he explains customer service as, “Excellent customer service is the process in which your company provides its service or products, in such a way that the customer will be able to access them in the most efficient, cost effective, and humanly satisfying way possible.”
In my several years of working for steel building companies, I’m still amazed at how many different customer service issues can arise with the purchase of just one prefabricated steel building. And it’s not that anything is going wrong throughout the whole process from signing the paperwork to accepting delivery and the customer’s assembly of the steel buildings. I would have to say that the reason for the need for heavy customer service is simply that there are numerous steps and phases that happen in between the purchase and the assembly that the customers who have bought the metal buildings need clarification on.
The prefab steel building salesman takes the brunt of answering potential customers’ questions right off the bat during the initial sales call. But once the customer purchases his metal barn, there are so many possible questions that this one customer can have throughout the entire process. From questions like “when will I get my drawings” to “what’s the best kind of insulation to use for prefab steel buildings”, sometimes it seems that the questions never stop. That’s where a clear and concise “frequently asked questions” page on the steel building company’s website comes in very handy.
When a company strives to achieve the level of customer service when selling prefabricated steel buildings, to a level in which Mr. Speer describes not only is the result a happy customer but much more may be obtained.
And a great advantage of have a satisfied customer is it is likely that they will tell all their friends about the great experience when purchasing from you. Do not forget that word of mouth is not only a cheap way to advertise but is one of the best. Here is a testimonial of a satisfied customer when purchasing from Price A Building:
“We would like to thank you and your staff at Price A Building for the building that I purchased through your company. The process from the first phone call making the purchase to keeping me informed clear through to the final delivery date went very smooth.”
“The steel frame building package was labeled clearly making it quite simple to follow with the engineered drawings plans and building manual. I had never erected a steel building before and in six days three of us had completed the framing of a 40′x60′x16′ tall building. Thanks again, we look forward to enjoying our added space.”
Danny & Dana Cutler, Commerce City, CO
Only in a perfect world will 100% of customers be completely satisfied. So having a hands on, compassionate customer service department to deal with is key when you buy a steel building.