Jack Speer, Bizwatch Publisher, in the contents of his article labeled “What Is The Definition of Customer Service” definitely comes with a definition of a standard of customer service that most if not all companies that provide residential and commercial prefabricated steel buildings should try to obtain.
In this article he explains customer service as, “Excellent customer service is the process in which your company provides its service or products, in such a way that the customer will be able to access them in the most efficient, cost effective, and humanly satisfying way possible.”
In all my years working for prefabricated steel building companies, you would be amazing at how many customer service issues can arise when providing a steel building. Not that there is problems when say signing the paper work nor the delivery of the building its self or the customer’s assembly of the building. There is just so many steps and procedures that during the whole process that the customer needs to be clarified on.
During the initial sales call is when the steel building salesman will answer the majority of the questions. But say the customer purchases a metal barn, they might have many various questions that arise throughout the entire process. These questions may vary from things such as “When will my blueprints arrive?” to ” What type of insulation is the best for the building i purchased?”. This is where having a FAQ or “Frequently Asked Questions” page on the website will come in handy.
When companies that sell prefabricated steel buildings strive to achieve the level of customer service as defined above by Mr. Speer, the result of happy customers is not the only benefit that can be attained.
And a great advantage of have a satisfied customer is it is likely that they will tell all their friends about the great experience when purchasing from you. Do not forget that word of mouth is not only a cheap way to advertise but is one of the best. Here is a testimonial of a satisfied customer when purchasing from Price A Building:
“We would like to thank you and your staff at Price A Building for the building that I purchased through your company. The process from the first phone call making the purchase to keeping me informed clear through to the final delivery date went very smooth.”
“The steel frame building package was labeled clearly making it quite simple to follow with the engineered drawings plans and building manual. I had never erected a steel building before and in six days three of us had completed the framing of a 40′x60′x16′ tall building. Thanks again, we look forward to enjoying our added space.”
Danny & Dana Cutler, Commerce City, CO
Yes in a perfect world all customers will be 100% satisfied. So remember having a great and caring customer service department is key when you are buying a steel building.